What is Incident Management and Response?
This is the process of managing a security incident and ascertain the correct response to limit the damage of the incident and the risk of it happening again in the future.
Cyber 21 provides proactive and reactive incident management services.
Note - we provide professional incident management and response services for new and existing clients.
Incident Management and Response (IM&R) is the structured process organizations follow to detect, investigate, contain, and recover from cyber security incidents, such as data breaches, ransomware attacks, or system failures. The goal is to minimize damage, restore operations quickly, and prevent future incidents.
🔹 Key Phases of Incident Management & Response
1️⃣ Preparation (Before an Attack)
✅ Develop an Incident Response Plan (IRP) outlining roles and responsibilities.
✅ Conduct regular security training for employees to recognize threats.
✅ Perform penetration testing & vulnerability assessments to find weaknesses.
✅ Set up security tools (firewalls, SIEM, intrusion detection systems).
2️⃣ Detection & Identification (Recognizing an Incident)
🔍 Use security monitoring tools to detect unusual activity.
🔍 Watch for suspicious login attempts, data leaks, or malware alerts.
🔍 Analyze logs, alerts, and system anomalies for signs of compromise.
3️⃣ Containment (Stop the Threat)
🛑 Isolate infected systems to prevent the attack from spreading.
🛑 Disable compromised accounts or revoke access privileges.
🛑 Apply emergency patches or security updates to block further exploitation.
4️⃣ Eradication (Remove the Threat)
🚀 Identify the root cause (e.g., phishing, unpatched software, insider threat).
🚀 Remove malware, malicious code, or unauthorized access points.
🚀 Strengthen security controls to prevent similar attacks.
5️⃣ Recovery (Restore Operations)
🔄 Restore data from secure backups (ensure they’re malware-free).
🔄 Re-enable systems once verified as safe.
🔄 Monitor network activity closely for signs of reinfection.
6️⃣ Post-Incident Analysis & Lessons Learned
📊 Conduct a post-mortem review to analyze what went wrong.
📊 Update security policies and response plans based on findings.
📊 Implement additional security measures (e.g., MFA, encryption, stricter access controls).
🛡️ Why is Incident Management Important?
🔹 Reduces financial losses from cyber attacks.
🔹 Protects customer data and company reputation.
🔹 Ensures regulatory compliance (e.g., GDPR, ISO 27001, HIPAA).
🔹 Improves future response efficiency with better security policies.